Highlights:

• I worked very closely with the brand Kiehl's since 1851. 

  • Gift cards: This brand had a challenging time with the way gift cards were distributed. For example, a customer would call us to see if their Kiehl's gift card had expired. At the time, there were no expiration dates listed on the gift cards. After we would check for them, 99.99% of the time it would be expired. So then it was our responsibility to distribute a new gift card to the customer. We would get calls about this daily. I assisted all of North America Kiehl's customers with this...I am hoping the gift card process is much different now!​

  • Kiehl's NPS Project: Since I worked with this brand so closely, I initiated taking the lead of the NPS (Net Promoter Score Project. While taking the lead, I was able to analyze consumer data with my team. We analyzed the consumer data by sending the customers feedback surveys after shopping in store and online, if they opted in. Here, I was able to determine if customers were satisfied with their experience. If not, we aimed to improve it. For example, some feedback we got was the e-commerce portion of buying products online was that the site was not user friendly. In store feedback was mostly about how the sales associates could be nicer. This project showed me how to analyze consumer data, how effective it is working with my team, and how this impacts our KPI's.  

• I helped plan the holiday party! Planning and organizing events are so fun for me I love bringing people together and having visions come to life. My co worker and I brainstormed a few themes and concluded we can't go wrong with an Ugly Christmas sweater party. We had prizes for some of the ugliest sweaters. 

  • We also designed merchandise for the department. We had to design and order 70+ zip up sweaters for everyone in a short timeframe. We also had to ensure we stayed  within the budget that was given for us. ​